We decided to share a number of dishes and took some advice from the waiter on which to try including appetisers and items from the main menu, we asked for it all to come together. We were seated on a very small table in the main dining area, which was fine, we were happy to be seated.
Just after 8 we were going to leave and were advised our table would be ready shortly. At 7:30 we asked how long until a table would be ready to be advised we could use the table we were sitting at until 8, not acceptable and told them we would wait for a proper table as the ones in the bar are sofas and coffee type tables. On asking one of the staff we could use a reserved table until 8pm, fine we thought, we'll have a table by then. We went to get a drink in the bar but had to wait for a seat as even though we were early 6:30, all tables in the bar were reserved. On arrival there was an issue with our booking, it had been cancelled, originally we had booked via open table but decided to call to book directly instead, which we believed to have been done and spoke with the staff who confirmed on an email, with no booking we were advised they could fit us in if we could wait which we did. To start on a positive the venue is absolutely stunning, a definite experience and a must visit, only for a drink just to have a look as I don't think you would see many places like Tao, sadly we now know that to be good an bad. We booked back in November as a special night out to celebrate joint 40th birthday whilst in NYC and were highly disappointed.
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